Software Business Analyst

Description

Business Analyst

As part of the Software Development Center, you collaborate with both functional and technical stakeholders to define product features and enhancements. You will be working on the MLFF (Multi Lane Free Flow tolling) project.

As the front-line of the software design review, you will :

Collaborate and coordinate with NLEX to :

Analyze existing business processes, e.g. through interview of operating staff and capturing the processes and business rules being in use

Identify opportunities for improvement, e.g. through understanding of existing operational ‘’pain points’’ and ‘’wish lists’’

Recommend & document solutions to enhance process efficiency and performance, i.e. through functional specifications, such as user stories and use cases

Work closely with software engineers, to assist with producing technical specifications to enable the technical implementation of the business and functional requirements.

Remain “customer-centric” oriented and leverage feedback for continuous improvement.

As a seasoned software business analyst, you will work with the company Integration Specialist to support various Integration Working Groups (IWG) :

Gather Technical information about specific interfaces (payment gateways, case management, call centers…)

Define interfaces requirements for their integrations into the product

Design / Specify the interface integration with the product

Act as a liaison between functional stakeholders, software engineers, and third-party integrators

Duties and responsibilities

Accountable for the functional design activity : Analyze business processes, identifying bottlenecks, and proposing solutions, from requirements workshops to the final design validation, in collaboration with client stakeholders and internal engineering teams

Support Integration Working Groups (IWG) and design related interface integration with the product

Ensures that product features and enhancements fall within the scope of the project and meet acceptance criteria

Create clear and concise design documentation, process flows, and solutions

Work with cross-functional teams, including the IT development team, product management, and other departments

Education and experience

Master’s degree in computer science, information technology, or related field

3+ years of experience as a Software Business Analyst

Required skills and qualifications

Communication skills : Excellent written and verbal communication skills in English

Analytical skills : Ability to understand high level requirements and translate them into technical solutions

Problem-Solving skills : Strong ability to identify problems, analyze root causes, and develop effective solutions

Technical skills : Familiarity with IT systems, data analysis tools, and business process modeling techniques. Knowledgeable of UML drawings : Activity diagram, Sequence diagram, Component diagram…

Technical software specification writing and understanding

Highly autonomous and eager to dig technical documentations

Excellent time management skills

Team player with excellent verbal and written communication skills