ActiveOne : Clinic Cluster Lead (Cebu)

The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.

Duties and Responsibilities

Clinic Operations

• Monitors compliance of staff with standards defined by ActiveOne specifically about customer service and other staff behavior policies.
• Monitors and maintains records of staff performance relative to attendance & performance
• Approval of leaves and overtime.
• Communication / coordination with site medical personnel regarding client requirements and ActiveOne policy updates
• Coordination with CMT regarding client escalations on staffing and operational issues and ensure compliance to response time is met.
• Respond to site medical personnel concerns and queries and direct coordination with the involved departments to ensure concerns are addressed.
• Endorsement and monitoring of Nurses and MDs for deployment.
• Assists in monitoring OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.
• Organize / identify Health Programs based on the client's illness / incidence reports
• Collaborate with CMT regarding ActiveOne program / training initiatives (Mental Health, Customer Service, OSH training, etc).
• Assists in the coordination with site medical personnel regarding clinic schedule and attendance.
• Maintains the list of handled site medical personnel.

Background and Qualifications

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