Operations Director for Awesome CX by Transcom - Davao

Operations Director for Awesome CX By Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Operations Director for Awesome CX by Transcom Davao. The Operations Director is responsible for the general management of all the business units operating in his / her contact centers. This includes responsibility for all aspects of the business.

Join our Awesome CX by Transcom Family as an Operations Director

Essential Duties & Responsibilities

Efficiencies

Ensures overall revenue per employee contributions are in line with or exceed the company goals

Ensures revenue contribution is measured for every direct individual and direct employee leader at every level

Implement effective performance management procedures at individual and team levels to address weaknesses

Ensures efficiencies are accurately measured and reported

Ensures efficiency results are reported and reviewed on a 24-hour basis

Identify issues at the earliest possible stage and escalate forecasted issues immediately with a summary of expected impact and actions taken to address

Organization

Implementing / maintaining a standard organization structure and reporting any anomalies with justifications. Seek approval from Executives for any non-standard appointments

Taking client needs and commercial contributions into