Quality Assurance Lead

About the Role

Provides strategic leadership and people management for the QA function, establishing a unified QA framework, policies, and scorecards aligned with customer experience and business goals.

Translates multi-channel performance data into actionable insights, drives targeted coaching and remediation, ensures regulatory compliance, and advocates for top-tier customer experience across all touchpoints.

DUTIES & RESPONSIBILITIES

Leadership

• People Management : Manages and mentors QA analysts and specialists. Conducts calibration sessions to ensure consistency in evaluations.
• Training & Development : Collaborates with Training and Operations teams to address performance gaps. Supports onboarding and continuous learning initiatives through QA feedback.

Technical Skills

FINANCIAL & NON-FINANCIAL MEASURES

COMMUNICATION REQUIREMENTS

MINIMUM QUALIFICATIONS

At MediCard , we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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