MIS Supervisor
Ubiquity Global Services, Inc.QC, Metro Manila, PH2 days ago
Job type
- Quick Apply
Job descriptionControls and develops internal / external information sources for business analysis. Ensures that project / department milestones / goals are met and adhering to approved budgets. Extensive knowledge of department processes. Will be doing analytics on operational performance metrics Analyze performance, correlate metrics and drive targeting action plan Provide recommendations to improve account performance Will be doing a deep dive analysis of the performance Give presentation of analysis to stakeholders and clients Supervises personnel under the Department such as MIS Analyst – develops, coaches, and motivates personnel on day-to-day activities. Maintains strong customer service orientation in dealing with various departments and Department heads. Performs other duties that may be requested from time to time. Background with Workforce facets such as capacity planning, forecasting and other Workforce metrics / calculations – call volumes, AHT, adherence, intraday patterns, root cause analysis Effective communication and interpersonal skills Excellent presentations skills (Powerpoint, Excel, Google sheets etc.) Proficient in analysis and interpretation of data Strong leadership abilities and good time management skills Excellent problem-solving and management skills Experienced in managing a team Ability to train junior staff Powered by JazzHR
The Responsibilities :
- Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
- Implements and oversees the analytical approaches and methodologies.
Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.
Manages subordinate staff in the day-to-day performance of their jobs.
Knowledge, Skill Set & Qualifications Required
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Supervisor • QC, Metro Manila, PH
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