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Senior Operations Manager

Senior Operations Manager

Infosys BPM PhilippinesTaguig, Metro Manila, Philippines
3 days ago
Job description

Overview

Senior Operations Manager – BGC

Are you ready to make an impact? Join Infosys BPM as a Sr. Operations Manager in BGC Taguig. We're looking for dynamic professionals who can start immediately. Propel your career to new heights with us!

Key Responsibilities

  • Managing client relationship – ensures high level of client satisfaction
  • Overall Engagement Accountability (Delivery Management) – meets or exceeds contractual Service Level Agreements (SLA) consistently
  • Strategic Leadership for the Engagement – develops, executes and evaluates short-, medium- and long-term strategies and achieve goals
  • Commercial Discussions / Growth Opportunities – drives business expansion or additional business growth
  • Benchmarking / Transformation / Industry Best Practices – drives and promotes innovation and continuous improvement to realize significant value-add to the business (e.g. cost reduction, efficiency improvement, increasing revenue, improving quality and customer satisfaction)
  • Drives Employee Engagement – leads from the front, provides regular coaching, skip level meetings and focus group discussions, plans and implements employee engagement programs to achieve high level of employee satisfaction
  • Drives Training & Development – works with Learning & Development to formulate and execute succession planning and structured employee development program
  • Drives Overall Controls and Compliance – adheres to company policies and procedures and satisfies internal and external audit checks
  • Directly manages Senior / Ops Managers and Cross Tower Leads in multiple locations
  • P&L Management – prepares annual, quarterly and monthly revenue and cost estimates, monitors and controls P&L items regularly to achieve financial goals
  • Responsible of triggering BCP Engagement as the need arises

Key Requirements

  • Bachelor's Degree preferably.
  • 5 years of relevant experience, managerial level
  • Must be willing to work in shifting schedules for onsite work in BGC Taguig (mainly graveyard / nightshift)
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent Stakeholder Management - must be confident and comfortable dealing with middle to top management.
  • Self-starter, and can drive closure of activities even with minimum level of support.
  • Organized and has keen attention to details. Excellent communication and presentation skills. Must be comfortable with changing requirements and priorities.
  • Must be able to work well in a high-pressure environment. Must be flexible and willing to work in varying shifts, night shift included. Experience must be results and service-oriented, and ability to move forward without complete information.
  • Trained / Certified Green Belt an advantage
  • Strong adaptability to work in a multi-cultural environment.

    • Why Infosys BPM Philippines

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity

    • We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion,

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    Operation Manager • Taguig, Metro Manila, Philippines