Customer Service Representative - Travel Account

Metro Manila | Onsite

Bellsoft Global

About Bellsoft

Bellsoft Global, a BPO company in Metro Manila, is hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary, performance incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, giving you a stable and rewarding BPO career.

Job Description

We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.

Key Responsibilities :

• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on travel services, bookings, schedules, and promotions
• Assist customers with flight, hotel, or package reservations
• Resolve questions or concerns professionally and efficiently
• Document all customer interactions and updates in the system
• Escalate complex travel-related issues to supervisors when needed
• Maintain service quality, productivity, and customer satisfaction metrics

Work Schedule & Training :

Shifting schedules, including nights, weekends, and holidays

Comprehensive paid training on travel services and company systems

What You’ll Gain :

• Hands-on experience in travel-related customer service within the BPO industry
• Opportunities to develop communication, problem-solving, and customer support skills
• A dynamic, fast-paced, and collaborative work environment

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven mindset
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
• Open to shifting schedules

Why Join Us

At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career.

Apply Now

Build your career in travel customer service with Bellsoft Global. Apply today to help travelers and deliver excellent support while developing your professional skills."