Call Center Sr. Executive - Process Training (MOA Pasay) - HybridTASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid
TASQ Staffing Solutions • Pasay City, Metro Manila, Philippines
30+ days ago
Job descriptionConduct New Hire training for the process based on the agenda Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will Create a Training Needs Analysis and create action plans based on TNA and opportunities Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Training Provide feedback to associates / trainees based on progress in training Complete required reports for tracking and communicating training progress at different Conduct coaching sessions for trainees and agents towards performance improvement.
About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid
Work Setup : Hybrid (MOA Pasay)
Work Schedule : Mid Shift
Requirements :
- 2 years of experience in Training BPO
- Good communication skills
- Basic knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
- Responsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.
- At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
- Basic knowledge of editing tools Adobe
Responsibilities :
be the outcome of a TNA and action plans.
to support operations.
team in making suggestions in enhancing the training agenda.
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Call Center • Pasay City, Metro Manila, Philippines
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