MAC Engineer

Role Description

• Package and distribute of Packages and Security Patches / Hotfixes via JAMF Pro
• Prepare and deliver JAMF Pro SLA and saturation reports for internal management.
• Maintain and improve documentation relating to the JSS administration processes and procedures
• Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server
• Configures Extension Attributes to dynamically administer managed devices
• Creates Scripts used within JAMF Pro that is used for deployment
• Configure JAMF Pro Policies to be advertised to users and for security patch deployments
• Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools.
• Applies understanding and knowledge of information systems products and services to assist users.
• Install software and follow ETLA guidelines in place.
• Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.
• Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
• Demonstrate commitment to high quality customer service.
• Follow ITIL procedures for incident and request fulfillment management.
• Perform duties and task as per assigned.

Role Requirements

Location : Pasay City

Work set up : Hybrid (2 to 3 days on-site)

Work schedule : Shifting schedule