Collector (Manila)

Job Summary :

The Account Collector (Field) is responsible for visiting clients to collect outstanding payments, ensuring timely remittance, and maintaining positive relationships with customers. The role requires regular follow-ups on accounts, coordination with internal teams, and adherence to company credit and collection policies.

Key Responsibilities :

Collection and Follow-Up :

Conduct field visits to clients with overdue accounts and follow up on outstanding payments.

Deliver collection notices, demand letters, and other relevant documents.

Ensure accurate and timely remittance of collected payments to the company.

Explain account details, billing concerns, and payment terms to customers.

Negotiate and coordinate payment arrangements with clients, ensuring commitments are met.

Account Monitoring and Documentation :

Maintain accurate records of collection activities, client interactions, and payment commitments.

Update the collection database and report delinquencies to the Credit and Collection Supervisor / Manager.

Identify and escalate problematic accounts that require legal action or further intervention.

Customer Relations and Dispute Resolution :

Address customer concerns and discrepancies regarding their accounts.

Coordinate with the Sales and Accounting teams to verify invoices and resolve billing disputes.

Maintain professionalism and good customer relations while enforcing payment obligations.

Compliance and Reporting :

Adhere to company credit policies, procedures, and collection strategies.

Provide daily and weekly collection reports, including payment commitments and field visit summaries.

Ensure confidentiality and security of client financial information.

Qualifications :

High school diploma or college-level education in Business, Finance, or a related field preferred.

At least 1-2 years of experience in field collections, credit and collection, or a related role.

Valid driver’s license and ability to travel extensively within assigned territories.

Strong negotiation, communication, and interpersonal skills.

Basic knowledge of accounting principles and collection laws is an advantage.

Ability to work independently, handle pressure, and meet collection targets.