Quality Assurance Lead

Job Description

The Quality Management Manager is accountable for guaranteeing the quality of services rendered by third‑party vendors are performed with high quality, accuracy, and efficiency, supporting EG’s overall success. He / She works and collaborates closely with the vendors to develop, implement, and maintain quality standards and procedures that comply with the standard Order‑to‑Activate process. Additionally, the Quality Management Manager is responsible for offering guidance and leadership to ensure the vendor satisfies or surpasses Globe’s quality standards.

Duties And Responsibilities

• Vendor Management : Collaborate with the third‑party vendor to establish a strong working relationship and ensure alignment with Globe’s quality standards and expectations.
• Quality Standards and Procedures : Develop, implement, and maintain quality standards and procedures specific to the order‑to‑activate process. Ensure that quality assurance processes & activities are robust & based on industry best practice.
• Continuous Improvement : Contributes to enhancing the quality of service by identifying opportunities for improvement in the customer’s order‑to‑activate journey through streamlining processes, reducing waste, and improving overall quality performance.
• Issue Resolution : Address quality‑related issues or concerns promptly and effectively. Collaborate with the vendor to investigate root causes and implement corrective and preventive actions.
• Reporting and Communication : Prepare reports and provide regular updates to the management team regarding the vendor’s quality performance, highlighting achievements, areas of improvement, and any critical issues.
• Relationship Management : Foster open communication and strong relationships with the vendor, serving as the main point of contact for quality‑related matters. Conduct regular meetings and performance reviews to ensure ongoing alignment.
• Training and Development : Ensure that vendors deliver essential training and certification programs aimed at improving the skills and knowledge of their personnel engaged in the order‑to‑activate process. This ensures a uniform comprehension and application of quality standards.
• Risk Management : Identify and assess potential risks associated with the order‑to‑activate process. Develop risk mitigation strategies and work with the vendor to implement appropriate measures.

Requirements

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Additional Information

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