Call Center Agent SM Clark Pampanga Healthcare

We are seeking enthusiastic and customer-oriented individuals to join our growing team as Call Center Agents. Successful candidates will handle customer inquiries, provide accurate information, and deliver excellent service for our Healthcare, Telco, and Financial accounts. Both experienced professionals and freshers are welcome to apply! Qualifications Open to High School / Senior High School / College graduates With or without BPO experience (experience is an advantage) Good English communication skills (oral & written) Strong interpersonal skills and ability to handle customer concerns with professionalism Willing to work on-site at SM Clark Pampanga Flexible to work on shifting schedules Responsibilities Handle inbound and / or outbound calls for Healthcare, Telco, or Financial accounts Provide accurate information and solutions to customer concerns Assist clients with billing, account management, technical issues, or service inquiries Document and update customer records in the system accurately Maintain high customer satisfaction by delivering quality service Meet and exceed performance metrics (quality, attendance, productivity) Follow company policies and adhere to standard operating procedures Collaborate with team members and supervisors to meet account goals Salary & Benefits Monthly salary : ₱20,000 – ₱27,000 (depending on account & experience) HMO coverage Performance bonuses