Senior Account Manager

The Senior Account Manager serves as the key point of contact for day-to-day management as well as development, implementation, and execution of marketing campaigns for current and new clients. The position will be responsible for assisting with the conceptualization, implementation, and management of client campaigns, coordinating client activities and liaison with other team members of the agency in order to exceed client expectations.

What You’ll Do

ACCOUNT MANAGEMENT and OPERATIONS (70%)

• Handles day to day administration of accounts in coordination with the Project Manager (contact reports, cost estimates, records management) under the direct supervision of an Account Director/Sr. Account Director; Ensures timeliness execution of work
• Understands customers’ requirements in functional as well as business aspects to qualify and close any sales opportunities
• Maintains relationship with key individuals (project owners) at middle management levels of client organization
• Develops a thorough understanding of brands
• Supports xx clients dependent on revenue size and project complexity
• Ensures seamless execution of client campaigns, prioritizes resources and keeps Account Director/Sr. Account Director and other groups well informed of progress and changes
• Participates in interactive strategy development with the Strategy Team
• Manages customer satisfaction evaluation process and achieve 90% satisfaction rating
• Adheres to company guidelines such as timely completion of time sheets, accurate revenue forecasts, and achieving average utilization of 90% or better

DOCUMENT OWNERSHIP (30%)

• Support creation of Job Orders and support generation of cost estimates
• Oversees the timely production of clear, concise written documentation for project deliverables
• Ensures timely documentation of contact reports

What You’ll Need

• General degree holder with at least 4 years of work experience in a similar capacity or equivalent experience
• Able to build strong client relationships
• Able to build strategic partnerships
• Client Focus
• Excellent Communication Skills
• Decisive/Makes things happen
• Planning and Organizing Skills
• Ability to manage resources well
• Ability to drive results

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.