This job offer is not available in your country.
Realtime Analyst - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu, Philippines30+ days ago
Job descriptionReal-Time Monitoring : Continuously track call / chat volumes, agent availability, service level adherence, and other key performance indicators (KPIs) using real-time monitoring tools and systems. Staffing and Scheduling Management : Adjust agent schedules, redistribute workloads, and manage breaks and time-off requests to ensure optimal staffing levels and adherence to schedules in response to real-time call volumes and agent availability. Addressing Operational Issues : Intervene in challenging or unprofessional call situations, address system issues, and work with operations to minimize service disruptions. Reporting and Analysis : Produce daily, weekly, and monthly reports on performance trends, analyze data to identify areas for improvement, and provide recommendations for enhanced efficiency and customer satisfaction.
Nature Of the Account : Retail
Start Date : 15-Aug
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : 24x7
Educational Requirement : Undergraduate / College Grad
Work Experience :
- Minimum 2 years exp as RTA
- Preferred : tools knowledge like IEX / Verint, or Genesys
- Handles real time adherance / scheduler tools
- Primary database : Excel (must know how to use)
Responsibilities :
Create a job alert for this search
Cebu • Cebu, Philippines
Related jobs
This role combines business analysis with a strong technical foundation in relational database design and solution architecture.
The Solution Analyst ensures that the application design not only sup...Show moreLast updated: 30+ days ago
Be a Cybersecurity Governance, Risk, and Threat Analyst at Smartsourcing and keep businesses safe, compliant, and resilient.
Here, we exist to protect what matters most—people, data, and trust.This ...Show moreLast updated: 30+ days ago
- Promoted
Real Time Analyst - Retail (Cebu City)
TASQ Staffing SolutionsCebu, Cebu, PH About the job Real Time Analyst - Retail (Cebu) | Onsite Nature Of the Account : Retail Start Date : 15-Aug Type of Support : Voice Work Arrangement : 100% Onsite (Cebu) Shift Schedule | Restd...Show moreLast updated: 30+ days ago
Solutions Analyst (Cebu)
Azeus Systems LimitedCebu, PhilippinesQuick Apply
- Promoted
Accounting AI Analyst | Philippines | Remote
OperationsArmyCebu City, Cebu, Philippines Staggered shifts between 8 : 00 AM to 8 : 00 PM EST.Were looking for highly detail-oriented.In this role, you will be responsible for labeling and reviewing AI-generated outputs, identifying inconsiste...Show moreLast updated: 30+ days ago
- Promoted
Call Center Quality Analyst - (Cebu) | Onsite
TASQ Staffing SolutionsCebu City, Cebu, Philippines Quality Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain.Listen to live, recorde...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu City
Dempsey Resource Management Inc.Cebu City, Cebu, PH JOB DESCRIPTION : We are seeking detail-oriented e-Commerce Data Analysts with a strong proficiency in MS Excel.Ideal candidates will possess a deep understanding of data analysis tools and database...Show moreLast updated: 30+ days ago
Cybersecurity Governance, Risk, and Threat Analyst
SmartsourcingCebu City, Cebu, PHQuick Apply
- Promoted
Data Analyst team Manager 2 yrs exp Cebu City
Dempsey Resource Management Inc.,CEBU CITY, Cebu, PH RESPONSIBILITIES : • Understand the business needs and objectives • Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling and advertising • Manages, org...Show moreLast updated: 30+ days ago
- Promoted
Quality Analyst - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu, Philippines At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain).Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social me...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst Team Leader - Cebu City (Graveyard Shift)
Dempsey Resource Management Inc.Cebu City, Cebu, PH We are looking for an exceptional leader who can motivate the team's performance in delivering data projects.Have the ability to communicate with other managers in different departments to strategi...Show moreLast updated: 30+ days ago
- Promoted
MIS Reports Analyst - (Cebu City) | Weekends Off
TASQ Staffing SolutionsCebu City, Cebu, Philippines About the job : MIS Reports Analyst - Medical Device (Cebu) | Onsite.Graduate; 2nd-year college undergrads with relevant years of experience and skills.
Report and dashboards creation.Advanced Excel ...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu City (Hybrid)
TASQ Staffing SolutionsCebu City, Cebu, Philippines Position : Reporting Analyst / Data Analyst (Cebu).Hybrid (1-2 days onsite per week).Proficiency in MS Excel, PowerPoint, PowerBI, and PowerApps.Show moreLast updated: 30+ days ago
- Promoted
Data Analyst Team Manager - Graveyard Shift - Cebu City
Dempsey Resource Management Inc.Cebu City, Cebu, PH WORK LOCATION : Cebu City WORK SCHEDULE : Graveyard or Shift | Willing to work during peak seasons, weekends, or holidays if needed SALARY : To be discussed - Graduate of any Business and / or IT-relat...Show moreLast updated: 30+ days ago
- Promoted
MIS Reports Analyst - Cebu
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is looking for a MIS reports analyst to work on-site in either F.The prescreening interview will be done over the phone.
About the job MIS Reports Analyst - Medical Equipment Support (Cebu).Acc...Show moreLast updated: 30+ days ago
- Promoted
Real Time Analyst - Cebu (start work by August 15)
TASQ Staffing SolutionsCebu City, Cebu, Philippines Realtime Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.At least 2 years as a Realtime Analyst (RTA).
Preferred : Knowledge of tools such as IEX / Verint or Genesys.Experience manag...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst - Cebu
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is looking for a reporting analyst / data analyst to work on site in either F.The prescreening interview will be done over the phone.
About the job Reporting Analyst / Data Analyst (Cebu).Nature ...Show moreLast updated: 30+ days ago
- Promoted
MIS Reports Analyst - Cebu City (weekends off)
TASQ Staffing SolutionsCebu City, Cebu, Philippines About the job : MIS Reports Analyst—Medical Device (Cebu) | Onsite.Graduate; 2nd-year college undergrads with relevant years of experience and skills.
Report and dashboards creation.Advanced Excel (c...Show moreLast updated: 30+ days ago
- Promoted
Reports Analyst (Power BI) - Cebu City, hybrid setup
TASQ Staffing SolutionsCebu City, Cebu, Philippines TASQ is seeking to fill an on-site position for a Reporting Analyst / Data Analyst immediately.The initial pre-screening interview will be conducted via phone.
Position Overview : Reporting Analyst / Dat...Show moreLast updated: 30+ days ago
- Promoted
Data Analyst 1 yr exp Cebu City
Dempsey Resource Management Inc.,Cebu City, Cebu, PH QUALIFICATIONS : • Excellent English speaking and writing skills • Easy builds rapport with American clients • Must have above-average data entry skills • Knowledge of MS Office applications • Great...Show moreLast updated: 30+ days ago