HR Operations Administrator

Role Overview & Purpose

The Rewards Administrator manages Tier 2 administrative transactions in the HR System (Fusion). Administrators are also responsible in ensuring they process their cases timely, correctly, and adhere to all performance requirements. The role will report to the Assistant Manager - Reward and will work closely with other HR SSC Teams (especially Tier 1)

Job Description

Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broad HR related processes and systems

Processes HR transactions in Fusion and other HR technologies, as requested

Resolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support ( HR Operational Reports, Processing of requests more than 10 entries via Mass Upload etc.)

Leverages knowledge management solutions to complete inquiries and transactions

Works to meet expected service levels and business performance goals

Escalates client service issues to the appropriate party

Documents all cases in the case management system

Ensures consistent application of HR policies and state, federal, and / or country laws and practices

Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with

Supports change programs and initiatives. Develops understanding of HR operations

Participates in scheduled and ad hoc training to improve HR and business acumen

Supports colleague engagement and cultural programs and initiatives

Performs special projects and related duties, as assigned

Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels

Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company : Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions : Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.