Urgently hiring for one of our direct client in Philippines.
Job Title- Digital Transformation Consultant
Location- ILOILO, PH (Onsite)
Job Description :
- Identification of opportunities followed with project execution to meet the agreed targets with clients.
- LEAN Six Sigma and Digital Transformation Project mentoring.
- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
- Market research across best-in class CX practices, contact center demands, evolving trends etc.
- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
- Conduct Lean Six Sigma trainings.
Qualifications :
Minimum academic qualification : College Graduates (15 Years) basis our specific role requirement.System working knowledge required : Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).Language proficiency (English) - Good / Excellent.Should possess good analytical skills, communication, and negotiation skills.Excellent knowledge of Excel, Word, Power point & Minitab.Certified Greenbelt / Blackbelt.Project management and design thinking practioner.P&C Insurance experience.CX Transformation experience.Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable.Require candidate with process improvement and / or digital transformation experience of at least 8 to 10 years, with some years in BPO settings.This is an individual contributor role.