Call Agent Associate

We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing

• Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
• Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to improve the customer experience and providing feedback to management

What we're looking for