Head of Human Resources

Job Description

PURPOSE OF THE ROLE

To lead and manage the strategic and day-to-day operations of the People & Culture function, including Corporate HR, Shared Services, and support to the Philippine Leadership Team. The role ensures effective delivery of HR services, alignment with organizational goals, and consistent implementation of people-focused initiatives across the business.

Overall HR Leadership

Responsible for leading the HR team in all functional areas, including :

Talent acquisition

Training, learning, and organizational development

Employee engagement

Payroll and benefits administration

Labor relations

Performance management

Salary benchmarking

Wellness and health programs

Workplace safety

Policy development and review

Succession planning and career development

Also responsible for the administrative oversight of the HR Shared Services team.

KEY RESPONSIBILITIES

1. Talent Acquisition

Drive proactive recruitment strategies to meet hiring timelines.

Strengthen employer branding in coordination with Communications and Leadership teams.

Track and analyze recruitment metrics (time-to-hire, source-of-hire, acceptance rate, etc.).

Minimize hiring delays to reduce commercial impact.

2. Business Partnering

Lead HR initiatives and continuous improvement projects.

Advise leaders on people-related concerns (performance, mobility, disciplinary cases, etc.).

Partner with leadership to improve employee engagement and address business needs.

Provide policy interpretation and ensure compliance with labor regulations.

Conduct periodic audits to ensure consistent HR process compliance.

3. Engagement

Drive employee engagement activities (DEI programs, social events, community initiatives).

Oversee CSR partnerships and implement related activities.

4. Learning & Organizational Development

Manage training programs from onboarding to leadership development.

Lead talent, performance, and succession management processes.

Develop competency frameworks to support hiring, movement, and development.

5. Payroll, Rewards & Benefits

Oversee payroll processing and address escalations.

Evaluate compensation and benefits competitiveness through market data.

Support annual salary review cycles within guidelines and budget.

Provide expertise in salary benchmarking.

6. Wellness, Health & Safety

Implement health, safety, and wellness programs compliant with legal requirements.

Supervise clinic operations across locations.

7. HR Analytics

Provide HR dashboards and insights for management decision-making.

Support process improvement and Kaizen initiatives.

8. People & Culture Shared Services

Provide administrative oversight, approve leave and schedules, and assist with escalations.

9. Budget Management

Lead annual HR budgeting and ensure expenditures remain within approved limits.

10. Occupational Health & Safety, Environmental, Information Security & Quality Compliance

Comply with organizational OH&S, environmental, and information security requirements.

Report safety concerns promptly and help maintain a safe working environment.

Complete mandatory InfoSec training and safeguard sensitive information.

Follow organizational quality management and documentation standards.

QUALIFICATIONS

Basic Qualifications

Bachelor’s degree in Human Resources, Psychology, or related field

Strong knowledge of HRIS / HCM tools (e.g., SAP SuccessFactors, Workday, Oracle, etc.)

Proficient in MS Office

Strong understanding of Philippine labor laws and compliance

Solid experience in end-to-end recruitment

Knowledge of salary benchmarking methodologies (Mercer / Towers Watson is a plus)

5+ years of experience in training facilitation and module development

10+ years of experience in HR Shared Services or HRIS Administration

10+ years of experience in payroll, benefits administration, and statutory compliance

Strong background in Organizational Development, succession planning, and talent management

Good understanding of Occupational Safety and Health regulations

Established network with government and labor institutions

Preferred Qualifications

Excellent verbal and written communication skills

Strong presentation skills

Analytical mindset with HR reporting and data analysis experience

Ability to work independently and collaboratively

Strong multitasking and prioritization skills

Proficient in HRIS, payroll systems, and other employee management tools

KEY COMPETENCIES

Alignment with organizational Vision, Mission, and Values

People leadership

Results orientation

Customer focus

Effective communication