Customer Support Representative - Healthcare Account

About the role

Talent Outsourcing Channel Solutions' is seeking a driven and customer-focused CSR - Healthcare Associates to join our growing team in Mandaluyong City, Metro Manila. This full-time position will have you playing a vital role in delivering exceptional customer service to our clients in the healthcare industry.

What you'll be doing

Providing professional and courteous customer service to inbound calls and inquiries from healthcare clients and patients

Assisting customers with a wide range of queries and issues, from appointment scheduling to claims processing

Accurately documenting customer interactions and following up on open items

Identifying opportunities to enhance the customer experience and suggesting process improvements

Adhering to all company policies, procedures and quality standards

Collaborating with cross-functional teams to ensure efficient and seamless service delivery

What we're looking for

College level - 3mos CCE | 2yrs Business or Medical Allied Course - no exp required | HS grad - with 6mos BPO of experience in a customer service or call centre role, preferably in the healthcare industry

Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries

Proficiency in using customer relationship management (CRM) systems and other relevant software

A positive, adaptable mindset and the ability to work effectively in a fast-paced, dynamic environment

Fluency in English and the local language

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including :

Comprehensive medical and dental insurance

Opportunities for career development and advancement

Flexible work arrangements and a healthy work-life balance

Team-building activities and social events

Discounts on products and services

About us

Talent Outsourcing Channel Solutions' is a leading provider of comprehensive business process outsourcing services. With a strong focus on customer satisfaction, we partner with clients across various industries to deliver innovative solutions that drive growth and operational efficiency. Our talented team of professionals is the backbone of our success, and we are committed to creating a diverse and inclusive work environment where everyone can thrive.

Apply now