Performance Scorecard Lead International Consumer Banking

Description

Join our Business Analysis Team and play a vital role in shaping the future of customer operations. As part of our team you will deliver powerful performance insights and drive meaningful change to achieve operational excellence within our Service Operations teams.

As a Performance Scorecard Lead within the International Consumer Banking team you will be responsible for change management target modeling and routinely re-calibrating goals creating pilot scorecards producing scorecards partnering with external teams in leveraging fully automated scorecard reporting and providing performance insights that will help operational leaders drive data and performance-driven decisions. This role also ensures that the approach to operations performance measures is balanced across Customer Controls Efficiency / Productivity and People is fair / consistent is compliant on local regulatory requirements and that the measures have an alignment with the JPMC Firmwide Dimensions. The role is also accountable to providing performance analysis of operations performance (from business to individual level) that will support execution of performance management in operations all done in a well-controlled environment and aligned to data governance expectations. You will be dealing with senior stakeholders within Customer Operations and Support functions so ability to quickly grasp business requirements and to articulate thoughts well are essential skills to be successful in this role.

#ICBCareer

Job Responsibilities :

• Lead and manage the Performance Scorecard Team
• Establish and drive Performance Scorecard Team operating model by :

Establish a balanced scorecard oversight and governance

Required qualifications capabilities and skills :

Preferred qualifications capabilities and skills :

Key Skills

Arabic Speaking,Access Control System,B2C,Account Management,Legal Operations,Broadcast

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1