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Branch Insurance Head for Davao

Branch Insurance Head for Davao

WHR Global ConsultingDavao, Davao del Sur, Philippines
15 hours ago
Job description

As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch offices' efficient and effective operation. You will play a crucial role in managing the branch day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals.

Functions (Duties and Responsibilities) :

Branch Operations Management :

  • Supervise and manage all branch activities to ensure smooth operations.
  • Develop and implement operational policies and procedures.
  • Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
  • Ensure compliance with company policies, industry regulations, and legal requirements.

Team Leadership :

  • Recruit, train, and develop a high-performing branch team.
  • Provide guidance, coaching, and support to staff members.
  • Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
  • Conduct regular performance evaluations and goal-setting for team members.
  • Customer Relationship Management :

  • Build and maintain strong relationships with existing and potential intermediaries and customers. Address customer inquiries, complaints, and concerns in a timely and effective manner.
  • Identify opportunities to enhance customer satisfaction and loyalty.
  • Monitor customer feedback and implement improvements as needed.
  • Sales and Business Development :

  • Develop and execute strategies to achieve branch sales targets and revenue
  • goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).

  • Recruit productive agents. Identify market trends, customer needs, and competitive intelligence to drive business growth.
  • Work closely with the sales team to identify new business opportunities and expand the customer base.
  • Develop and maintain partnerships with key clients and stakeholders.
  • Financial Management :

  • Prepare and manage the branch budget, ensuring cost-effectiveness and Profitability.
  • Monitor financial performance, analyze variances, and take corrective actions as necessary.
  • Ensure accurate financial reporting and compliance with accounting standards.
  • Risk Management :

  • Identify and mitigate risks related to branch operations, compliance, and security.
  • Implement and enforce security protocols and safety measures.
  • Report incidents and maintain incident response procedures.
  • Job Skills And Qualifications :

  • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Proven experience in a leadership role (at least 3-5 years of supervisory / managerial), preferably in branch management or a related field.
  • Strong understanding of the industry, products, and services offered by the organization.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in financial analysis and budget management.
  • Ability to make strategic decisions and drive results.
  • Knowledge of relevant regulations and compliance requirements.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Strong problem-solving and decision-making abilities.
  • Computer literacy and familiarity with relevant software applications.
  • Background or knowledge of non-life insurance.
  • Highly organized with attention to detail.
  • Ability to multitask, prioritize and deliver results on time under pressure.
  • Flexibility to meet continuously changing priorities and challenges.
  • Good written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Sales and Marketing, Customer and Personal Service, Administration and Management
  • Advanced presentation skills, Above par computer skills (use of MS Offices, Information Management System tools).
  • Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies.
  • People management skills; Decision-making skills; Above par communication skills;
  • Excellent customer management skills; Sales management skills; Driving skill
  • Training Required :

    Foundational Training such as Basic Non-life Insurance, Advanced courses in Motor, Fire / Property, Marine and Cargo, and Casualty Insurance; Sales Management; Client Management; People Management

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