Customer Service Team Lead - BPO (Cebu City)

About the job Customer Service Team Lead (Cebu) | Onsite

Work Setup : Onsite (Cebu)

Shift : No Fixed Schedule

Benefits :

Generous Paid Time Offs, including Holidays

HMO Health Insurance (Employee + 1 Free Dependent)

Clear pathways for career advancement within the company

Rewarding Salary Package

Responsibilities :

Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual / team performance and customer satisfaction

Work closely with the team in achieving goals and targets

Conducts coaching and constant motivation to deliver targets

Hosting 1on 1's and team meetings

Keeping up to date with business development and new product lines

Manage day-to-day line activities, prioritize and make risk / impact assessments within existing processes and procedures towards achieving SLAs and sales quota

Ensure training and development plans are maintained for all team members

Manage the fair and consistent application of performance management and disciplinary measures as necessary

Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications :

Bachelors Degree or equivalent

At least 2 years of experience in a Team Lead / Supervisory Position doing People

Management, specifically in a Call Center / BPO Environment

Excellent leadership, coaching, people management and development

Excellent Communication Skills