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Team Lead - Financial CS BPO - Taguig (August 18, 2025 start of work)

Team Lead - Financial CS BPO - Taguig (August 18, 2025 start of work)

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

TASQ is looking for three team leads who can start working on August 18, 2025, in BGC, Taguig.

  • We will only process candidates that can start by Monday, August 18, 2025 only
  • Candidates should be living within the 15 km  radius of BGC.

General Knowledge & Skills :

  • Knowledge of Customer care operations
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people
  • Excellent verbal and written communications
  • Strong decision-making and analytical ability
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases and tools

    • Key requirements :

  • Minimum experience of 4 years with customer service in the BPO / BPM industry
  • Bachelor's degree in any course or equivalent experience
  • A minimum of 3 years in the role of a team leader is required. MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
  • Willingness to work in rotational shifts
  • Amenable to working in shifting schedules.
  • Amenable to working ONSITE (TAGUIG).
  • Able to start ASAP

    • Job Responsibilities :

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns
  • Work with the operations managers to obtain necessary resources like training and support for the teams' requirements.
  • Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
  • Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
  • Familiarize the team with the latest process update and changes, team and individual targets
  • Identify process improvement ideas and mentor team members on implementing improvement ideas / Six sigma / lean projects
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    Team Lead • Taguig, Metro Manila, Philippines