Biomedical Equipment Service Specialist
Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a reputable medical device company in the country.
Our respected client is seeking a Biomedical Equipment Service Specialist that will handle the installation, repairs, calibration and maintenance of biomedical equipment.
The job is based in Carmona, Cavite.
Key job responsibilities include :
Competence and Initiative
- Research and identify solutions to biomedical equipment including software and hardware issues.
- Diagnose and troubleshoot technical issues related to installed equipment and / or equipment offered with service contract.
- Track issues through to resolution, within agreed time limits.
- Document technical knowledge in the form of notes and manuals.
- Plan and anticipate possible itinerary and its outcomes ahead of time.
- Prioritize and manage several open issues at one time.
Good Customer Relationship and After-Sales Service
- Provide prompt and accurate feedback to customers.
- Follow up with clients to ensure equipment are fully functional after troubleshooting.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Maintain jovial relationships with clients.
Teamwork
- Support the team by accomplishing individual and group tasks.
- Follow the sequencing of demo-pullout assignment.
- Prepare accurate and timely reports every week.
- Report and discuss issues and assigned technical topics during weekly meeting.
- Maintain respect and empathy towards fellow employee
- Bachelor’s degree graduate
- With background in Medical Equipment / Electronics
- With relevant experience in Installation, Repairs, Calibration and Maintenance of Medical Equipment / Electronics
- Willing to travel for work
- Must be willing to work on-site which is in Carmona, Cavite
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Team Leader
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