Concierge and Transportation Supervisor

Job Description

Reporting to the Concierge and Transport Operations Manager and Assistant Manager, the Concierge and Transport Operations Supervisor is responsible for all aspects of guest service in the daily operations of Swissôtel’s Concierge and Transport Operations, ensuring the highest level of guest satisfaction at all times.

MANAGE THE DAILY CONCIERGE OPERATIONS AND OVERSEE THE CONCIERGE, BELL SERVICE, DOORMAN, TRANSPORT and VALET OPERATIONS

Ensure that safe working practices are followed including but not limited to emergency procedures.

Uphold the Accor and Swissôtel brand standards through proper presentation of hotel and prescribed grooming of Concierge / Bell / Door colleagues at all times.

Uphold and Implement LQA Standards

Guide the Concierge Team with application of all Policies and Procedures and other Concierge / Bell concerns.

Responsible for the section’s roster, ensuring adequate staffing at all times.

Be familiar with all guest services within the hotel and to ensure that Concierge Team is also adequately furnish with such information.

Be familiar with all daily events and function occurring within the hotel and to effectively communicate this information to all staff on duty.

Ensure that the Concierge, Bell, Valet desks, hotel entrance and lobby kept clean and tidy at all times.

Qualifications

Knowledge and Experience

Diploma or Bachelor’s Degree in Hospitality Management or any related field

Minimum of two (02) years of relevant experience in the hotel industry

Strong working knowledge of Opera and MS Office Applications

Knowledge of loyalty programs

Competencies

Good interpersonal skills with ability to communicate with all levels of employee and guests

Service oriented with eye for details

Confidently able to resolve problem and make logical decisions to support guests’ needs

Multicultural awareness and able to work with people from diverse cultures

Highly organized, career and results orientated with the ability to be flexible with hours, days off and additional duties.

Ability to work independently and has good initiative under dynamic environment

Self-motivated and energetic

Strong team player with proven leadership, development and delegating skills.

High guest service skills, talent and knowledge with the vision and ability to lead colleagues to excellence.

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit