Messaging and M365 Analyst

Messaging and M365 Analyst Responsibilities :

o Provide effective and timely support to the business

o Help manage Messaging and M365 environment.

o Respond to client support requests.

o Monitor team Service Now queue

o Create process and testing documentation in TEAMS channel

o Create detailed documentation

o Participate in Change Advisory Board Meetings

o Participate in 24x7 on-call rota.

o Occasional travel to other offices as needed

Messaging and M365 Analyst Requirements :

o Bachelors degree in Computer Science, Information Technology, Engineering or related.

o Proven 10+ years work experience in Messaging support environment.

o Experience in a large complex Messaging environment with

MS Exchange Server and Exchange Online hybrid

Powershell scripting

Office 365

MS Teams

OneDrive

Active Directory

Intune

Entra ID

Rightfax / Fax2Mail

o Ability to analyze and troubleshoot issues in a timely manner

o Any migration experience useful

o Knowledge of popular operating systems, software applications, and remote connection

systems.

o Ability to travel and work after hours when necessary.

o Flexible approach to working different shift patterns to accommodate business needs.

o Excellent interpersonal skills

o Can work individually and collaboratively

o Excellent written and verbal communication skills; can tailor communication style as appropriate

for

Upper Management

Fellow Technicians

Business Customers