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Customer Support Agent (Voice)

BruntWorkMetro Manila, 00, ph

2 days ago

Job type

Quick Apply

Job description

Job Description

This is a remote position.

Job Highlights :

Contract : Independent Contractor

Schedule :

Varying shift patterns and Flexible within 7 : 00am to 10 : 00pm GMT (Monday through Sunday).
5 days a week, 4 hours a day
Monday to Friday, between 9 : 00am to 5 : 30pm GMT for the first two weeks of training

Responsibilities

Resolve customer queries via phone, email, and live chat while applying critical thinking to handle specific issues with confidence and going the extra mile to deliver exceptional customer service

Match and reschedule bookings and promptly respond to general enquiries

Liaise with our network of beauty professionals to arrange and oversee customer bookings, including bespoke and group booking requests

Deal with PR & marketing requests for our celebrity / influencer and VIP clients

Follow standard procedures of escalation for unresolved issues and formal complaints

Be the voice for our customers by passing their feedback onto the relevant team around products, treatments, and overall booking experience

Assist with ad-hoc tasks and administrative duties, including updating logs with relevant information

Be proactive in learning about treatments and products to help our customers better

Requirements

Experience in a Customer Success, Support and / or Sales role

Friendly, engaging and clear communication, both written and spoken

Passionate about building client relationships and acquiring "customers for life"

Solution-driven mindset and being proactive in resolving all customer enquiries to improve their experience

Ability to prioritize tasks and queries, depending on level of urgency

A team player, with great work ethic and exceptional time management skills

Flexible to work evenings, weekends & overtimes

Experience in using Zendesk, Excel & Notion

Passion for all things beauty would be helpful, but not compulsory

Benefits

Independent Contractor Perks :

Permanent work from home

Immediate hiring

Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_28177_JOB

Requirements

Requirements : Experience in a Customer Success, Support and / or Sales role Friendly, engaging and clear communication, both written and spoken Passionate about building client relationships and acquiring "customers for life" Solution-driven mindset and being proactive in resolving all customer enquiries to improve their experience Ability to prioritize tasks and queries, depending on level of urgency A team player, with great work ethic and exceptional time management skills Flexible to work evenings, weekends & overtimes Experience in using Zendesk, Excel & Notion Passion for all things beauty would be helpful, but not compulsory

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Customer Support Agent • Metro Manila, 00, ph