Service Fulfillment Manager

Description

This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperatives

DUTIES AND RESPONSIBILITIES :

Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategies

Provides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritization

Drives build nominations vis-à-vis approved business principles

Secures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timing

Engages in field work and validates demand data using on-ground indicators

Validates and seeks to resolve CX findings using planning lens

Creatively approach planning process to serve the right demand w / the right solution, right timing, and right cost

KPIs :

Business OKRs per Territory

CX / NPS Targets per Territory

Growth Objectives

Demand Objectives

Validation Objectives

Benefits Realization Metrics

Collab Scores

TOP 3-5 DELIVERABLES :

Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offs

Business casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serve

Opportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirement

Vetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertise

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.