Apply Today Call Center Agent - IT PARK CEBU

What you'll be doing

Provide excellent customer service and support to our clients through inbound and outbound calls

Handle a wide range of customer inquiries and concerns with patience and professionalism

Accurately record customer information and update customer records

Identify opportunities to up-sell or cross-sell additional products and services

Collaborate with team members to share best practices and improve processes

Adhere to all company policies, procedures, and quality standards

What we're looking for

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to work in a fast-paced, target-driven environment

Proficient in English, both written and verbal

Willingness to learn and grow within the organisation