Customer Success Account Manager

We are looking for a Philippines-based, full-time, dedicated, and passionate Customer Success Manager to join our growing team at ShiftCare.

In this role, you will own client relationships post-onboarding , with a strong focus on driving seat expansion , plan upgrades , and product adoption . You should be someone who thrives on building relationships, can communicate clearly and confidently across phone, video, and email, and is naturally tech-savvy.

You’ll be measured on quality outbound customer conversations, expansion revenue, product utilisation, churn rate, and the quality of feedback you capture from customers .

This role requires you to be able to work Australian Eastern Standard Time (AEST) hours.

About the Role

Our Customer Success Managers play a critical role in driving account growth . You will assess customer health, lead proactive conversations around expansion, and personally close seat-increase and upgrade opportunities. This position is ideal for someone who is strategic, sales-driven, and passionate about delivering exceptional customer experiences.

Key Responsibilities

Sales & Expansion Focus

• Take ownership of the client relationship post-onboarding, with strong emphasis on proactive outbound calls to drive seat expansion , plan upgrades , and sales growth .
• Identify upsell opportunities early and lead customers through the decision-making process to close upgrades.

Client Engagement & Success

Customer Insights & Data

Cross-Functional Collaboration

Requirements

Who You Are

Sales-Driven & Customer-Focused

Proactive & Highly Organised

Exceptional Communicator

Tech-Savvy & Detail-Oriented

Benefits

Why You’ll Love Working Here

If you are a motivated Customer Success Manager who is passionate about sales, growth, and health-tech , and enjoys connecting with customers to help them succeed, we would love to hear from you.