Healthcare Outreach Assistant - ZR_29458_JOB

Job Description

This is a remote position.

Role Name : Healthcare Outreach Assistant

Schedule : 20+ hours per week)

Flexible hours (for the agent) anytime from Mon–Sun, 10 : 00 AM–5 : 30 PM

Client Timezone :  EST

Scope :

Starting at minimum 20 hours per week

Exclusively outbound calls to existing patients (no cold calling)

Calls made through Talkito app via Twilio service to display doctor's office numbers

Working with existing patient databases from established healthcare providers

Potential for expansion to full-time hours based on performance and business needs

Remote work environment with flexible scheduling options

Responsibilities :

Make outbound calls to existing patients from healthcare provider offices

Deliver a brief 20-second script to inform patients about the chronic care management program

Explain the virtual nurse service in a clear and reassuring manner

Deploy the virtual nurse system by clicking a button in the company's web platform after patient consent

Handle patient questions and concerns about the new program with empathy and professionalism

Maintain accurate records of patient interactions and deployment activities

Follow established scripts and protocols to ensure consistent messaging

Requirements :

Experience with outbound calling or appointment setting required

Healthcare or medical background

Fluent English communication skills with clear articulation

Western accent strongly preferred due to patient demographic and scam call concerns

Strong customer service orientation and empathetic communication style

Comfortable using web-based platforms and technology systems

Ability to handle conversations with elderly patients who may be cautious about new programs

Professional phone manner and ability to build trust quickly

Independent Contractor Perks :

• WITH INCENTIVES
• Permanent work-from-home
• Immediate hiring
• Steady freelance job

ZR_29458_JOB

Requirements

Responsibilities : Make outbound calls to existing patients from healthcare provider offices Deliver a brief 20-second script to inform patients about the chronic care management program Explain the virtual nurse service in a clear and reassuring manner Deploy the virtual nurse system by clicking a button in the company's web platform after patient consent Handle patient questions and concerns about the new program with empathy and professionalism Maintain accurate records of patient interactions and deployment activities Follow established scripts and protocols to ensure consistent messaging Requirements : Experience with outbound calling or appointment setting required Healthcare or medical background Fluent English communication skills with clear articulation Western accent strongly preferred due to patient demographic and scam call concerns Strong customer service orientation and empathetic communication style Comfortable using web-based platforms and technology systems Ability to handle conversations with elderly patients who may be cautious about new programs Professional phone manner and ability to build trust quickly