ServiceNow Sr. Technical Consultant

Job Description :

We are a Fortune 500 global IT services leader dedicated to delivering excellence for our customers and colleagues.

Our more than 130000 people in 60-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success safety and well-being of businesses and people around the world.

We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally we create solutions and deliver greater outcomes for customers across their entire IT estate.

DXC is an employer of choice with strong values and fosters a culture of inclusion belonging and corporate citizenship.

Responsibilities :

Lead and support the design configuration and implementation of ServiceNow ITOM modules including :

o Discovery

o Service Mapping

o Event Management

o Cloud Management

Customize and configure ServiceNow components using Flow Designer Business Rules Script Includes and UI Policies

Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs

Integrate ServiceNow ITOM with CMDB ITSM and third-party monitoring tools

Perform health checks gap analyses and optimizations of current ITOM implementations

Assist in the creation of technical documentation design artifacts and test plans

Troubleshoot and resolve ITOM-related issues

Stay current with the latest ServiceNow platform updates releases and best practices

Support presales and scoping efforts if required

Mandatory Skills Description :

10-12 years of IT experience with at least 7 years of hands-on experience with ServiceNow specifically in ITOM modules

Strong technical expertise in :

o Discovery & MID Server deployment

o Service Mapping & CMDB architecture

o Event Management and integrations

Experience with ServiceNow scripting (JavaScript Glide API) Flow Designer and Integration Hub

Good understanding of ITIL / ITSM concepts and CMDB design

Experience working in Agile environments

Strong communication and problem-solving skills

Ability to work independently and manage client interactions

Nice-to-Have Skills Description :

Preferred Certifications :

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist - ITOM

Preferred Skills :

Work on leading-edge ServiceNow ITOM projects

Collaborate with global teams and enterprise clients

Competitive salary and professional growth opportunities

Supportive and innovation-driven culture

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is available here .

Required Experience :

Senior IC

Key Skills

Apparel Merchandising,Evening,Learning Management System,Body Care,Marketing & Branding

Employment Type : Full-Time

Experience : years

Vacancy : 1