Customer Support Associate

We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class FinTech client.

Key Responsibilities

Delivered excellent customer experiences through chat, email, and phone support.

Applied creative, solution-oriented approaches to resolve customer concerns effectively.

Exceeded client expectations by going the extra mile and maintaining accountability.

Improved internal processes and contributed to a positive, collaborative team culture.

Utilized available tools and knowledge bases to provide accurate and timely resolutions.