Customer Success Specialist II (Supply Chain Coordination)

Role Details

Contract Duration : Full-time

Training Schedule : Monday-Friday 10 : 00 pm - 4 : 00 pm Manila Time Weekends off

Work Schedule : Monday-Friday 10 : 00 pm - 4 : 00 pm Manila Time Weekends off

Work Type and Location : Hybrid - Metro Manila

Expected Start Date : December 18 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

We are seeking a detail-oriented and proactive Customer Success Specialist II to support daily and weekly operational this role you will monitor inbound and outbound shipments coordinate with carriers and co-manufacturers track raw materials and finished goods and maintain accurate records to ensure production and delivery processes run smoothly.

This role is ideal for someone who thrives in a structured environment enjoys working with operational data and wants to contribute to a seamless supply chain workflow.

What Youll Do :

• Track inbound raw materials and work-in-progress shipments ensuring accurate updates to co-manufacturer calendars.
• Log inbound receipts against open purchase orders to maintain production visibility.
• Monitor outbound WIP and finished goods shipments updating carrier portals and tracking statuses.
• Coordinate with carriers and co-manufacturers to resolve delivery issues and escalations.
• Book truckloads with preferred carriers and maintain accurate shipment records.
• Create Advance Shipping Notices (ASNs) and ensure timely notifications for all shipments.
• Update delivery calendars to reflect inbound and outbound shipments across multiple sites.
• Validate goods have been delivered and follow up on missed pickups or late deliveries.
• Maintain detailed tracking and reporting for our Partner shipment and production trackers.
• Collaborate cross-functionally to support operational efficiency and continuous improvement initiatives.

What We Expect From You :

What Youll Get In Return :

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience :

Manager

Key Skills

Procurement,Lawson,SAP,Supply Chain Experience,SAP APO,SAP Supply Chain Management,Production Planning,SAP ERP,ERP Systems,Logistics,Manufacturing,MRP

Employment Type : Full-Time

Department / Functional Area : Logistics

Experience : years

Vacancy : 1