Global Credit Control and Collections Specialist

As part of Cloud Bridge, an AWS Premier Partner, we bring deep cloud expertise into every hiring conversation. Here, technology meets empathy — connecting the dots between ground-breaking companies and exceptional talent.

At Cloud Bridge , we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI / ML to unlock AWS's full potential.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in Australia, South Africa, Singapore and Dubai, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Premier Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are looking to hire a his is a Global Credit Control and Collections Specialist. This newly created, senior individual contributor role responsible for establishing and operating a group-wide credit control and collections function across multiple international entities and customer jurisdictions.

The role holder will be accountable for owning the end-to-end customer receivables relationship, from customer finance onboarding through to ongoing payment performance, dispute resolution, and escalation.

This is not a transactional chasing role. The expectation is that the successful candidate will build durable working relationships with customer finance teams, implement robust processes, enforce payment discipline, and materially reduce overdue debt and DSO at group level.

Key Responsibilities

1. Customer Finance Relationship Ownership (Critical)

Establish and maintain professional working relationships with customer finance, AP, and billing teams  from onboarding onwards.

Act as the primary finance point of contact for customers on invoicing, payment terms, remittance, and dispute resolution.

Proactively engage customer finance teams to set expectations on billing cycles, approval processes, and payment timelines.

Leverage relationships to accelerate resolution of disputes and remove friction to payment, rather than reacting once invoices are overdue.

2. Collections and Credit Control Execution

Proactively manage and chase overdue customer balances across multiple countries and legal entities.

Execute structured outbound communication strategies via email, phone, and video calls.

Secure payment commitments, negotiate payment plans where commercially appropriate, and follow through rigorously.

Escalate non-responsive or high-risk accounts in line with defined escalation frameworks.

3. Process Design and Implementation

Design, document, and implement a formal end-to-end credit control and collections process , including :

Customer finance onboarding and billing validation

Reminder cadence by ageing bucket

Dispute identification, ownership, and resolution workflow

Promise-to-pay tracking and enforcement

Escalation to account management, finance leadership, legal, or external collections

Establish clear controls and accountability to prevent debt ageing due to internal or external inaction.

4. Reporting and Performance Management

Build and maintain accurate, consolidated aged receivables reporting across all group entities.

Track and report on KPIs including DSO, overdue balances by ageing bucket, recovery rates, and dispute ageing.

Provide regular, structured reporting to Group Finance with clear risk assessment and recommended actions.

Maintain a clean, auditable trail of customer communications and actions taken.

5. Internal Stakeholder Management

Work closely with Sales, Account Management, and Finance to resolve disputes and remove blockers to payment.

Challenge internal behaviours that contribute to delayed invoicing, poor documentation, or weak payment enforcement.

Support decisions on credit holds, revised payment terms, and customer risk classification.

6. Risk Identification and Escalation

Identify early warning signs of customer payment distress or deteriorating behaviour.

Recommend proactive mitigation actions including tighter terms, staged billing, or escalation.

Support coordination with external collections agencies or legal advisers where required.

7. Continuous Improvement

Identify inefficiencies in the order-to-cash lifecycle and implement improvements.

Recommend automation, tooling, and workflow enhancements to improve cash conversion.

Support evaluation and management of outsourced collections providers where appropriate.

Required Experience and Skills (Essential)

Strong, demonstrable experience in B2B credit control and collections , ideally in an international or multi-entity environment.

Proven ability to build and manage long-term relationships with customer finance teams .

Experience designing or materially improving  collections and AR processes, not just operating within them.

Confident, professional communicator able to deal with senior customer stakeholders.

High level of autonomy, discipline, and ownership mindset.

Desirable

Exposure to technology, SaaS, or professional services environments.

Familiarity with Xero or similar accounting systems.

Experience coordinating with outsourced collections or legal escalation.

Experience operating in a remote, internationally distributed organisation.

Benefits Overview

Base salary : Php 80,000

25 Days Paid Time-off

Birthday Leave

Company Bonus Scheme

Flexible Working

Early Friday Finish (Monthly)

Company Laptop and Peripherals

Company Sabbatical Scheme

Personalised Training & Development Plan

Annual Wellness Allowance

Company Events

Wellbeing support

Mental Health Champions

Calm app subscription