Customer Experience Support
- Competitive salary package including allowances + healthcare + incentives and a Sign On Bonus
- Temporary work from home during Community Quarantine for successful applicants with a stable internet connection >
10 Mbps speed.
The Customer Experience Support primary function is to own issues and queries end to end, provide a single point of contact, and proactively assist customers to avoid or reduce problem occurrence.
High level responsibilities include :
- Provide first level contact via call and / or email.
- Provide high-quality technical support and assist customers with regards to their order, account and billing inquiries
- Ensure all activity and relevant information is accurately recorded, including updating tickets with notes in all instances
- Provide timely updates to the customer regarding the status of their queries and / or issues
- Lodge support tickets and assign to responsible support groups
- Follow agreed operational processes & procedures
- Engage internal and external parties to drive issues through to resolution
- Properly escalate unresolved queries to the next level of support
Job Qualifications :
- Candidate must possess a Bachelor’s / College Degree in IT / Computer related course. Fresh Graduates are welcome to apply!
- Experience gained from Telecommunication OR Information Technology industry supporting networking services & products is an advantage
- Must know concept of network (LAN, WAN) and VoIP (CISCO knowledge is preferred but not a necessity)
- Active interest in learning and maintaining technical skills & knowledge
- Strong verbal and written English communication skills
- Good interpersonal skills and able to work within the team
How we work
As a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.
What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment.
Working at TPG means taking on new and exciting challenges that help you grow and develop your career.
Interested? Send your resume today, we are excited to hear from you!
TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.
Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
LI-CP1
Please refer to the
Job Description
SEA Principal (Energy Practice - Power & Utility)
expertise you will also significantly contribute to the development of our power and utility practices, and support dedicate time to further develop and deepen BCG's expertise in the power and utility sectors, and to support client development, and intellectual property & product creation. Execute and provide expertise and support project teams by generating key ideas and conceptual frameworks to guide research and analysis. Actively support s expertise by developing and driving the content agenda to the next level. Provide mentorship and support
Customer Service - Healthcare Prescription Benefits Specialist (Onsite Mandaluyong Only)
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the We will empower and support our employees to reach unimaginable heights while growing our business to Can you BE ONE.HELP MANY in a way that provides a positive experience? Philippines who will support US based customer's specialty benefit verifications ensuring that customers to learn new call types when business needs change & flex support in those areas. ADDITIONAL REQUIREMENTS
Instructional Design Consultant
Creating innovative learning solutions for sales, products, customer service, and employee development Leveraging a variety of training modalities including eLearning, Performance Support, and Virtual Instructor Four or more years of relevant work experience. Experience working in an Agile project management workflow. Experience authoring performance support materials, specifically using the Adobe Experience Manager (
Customer Support Specialist - With Experience
Your day to day in a nutshell. Answering incoming calls from customers Resolving customer inquiries requests Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client based tools and applications for customer management and servicing Providing cutting edge service in a friendly With 1 year Call Center Experience SHS (K12) or HS grad (old curriculum) With Good to Excellent Communication
Customer Service Support / With Experience - Taguig Site
While providing customer support, pay close attention to the needs of the customer and show empathy. curriculum) Good to excellent English communication skills With atleast 6 months to 1 year call center experience
No BPO Experience Required Customer Support Specialist
Ensure one call resolution prioritizing customer satisfaction. Perform basic troubleshooting when We are currently hiring for the following accounts. Customer Service Technical Support Travel Account
No BPO experience required - Customer Support Associate
3 months experience in a related field is preferred but not required. Good English communication
Client Service Manager I - Payments Solution Center
and coordinate resolution and escalate customer issues when required. Required qualifications, capabilities and skills. Minimum of 5 years of Customer Product Support experience required Minimum of 4 years of Technical Support experience required Minimum of 1 years of Teams also drive growth by refining technology driven customer and client experiences that put users first, providing an unparalleled experience.
Procurement Technology Solutions - Subject Matter Expert
Exposure to attractive end markets Innovation mindset driving improved patient outcomes Collaborative customer Provide support to stakeholders regarding Source to Pay inquiries e.g. invoices, purchase orders, payments Support the TSA exit to future state Healthcare platforms that provide the next level of service and Participate in multiple IT teams that support and deploy key capabilities across procurement processes Direct procurement and Accounts payables technology experience in Health Care preferred.
Net Developer
Preparing and producing releases of software components Transforming requirements into stipulations Support Investigating alternatives and technologies Presenting for architectural review. Qualifications. Hands on experience