QUALITY ASSURANCE (PROCESS IMPROVEMENT)

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Branch Quality Assurance Officer (Process Improvement), you will be responsible for monitoring and ensuring that branches and BBOG Support units are compliant with the bank’s established policies and procedures, internal controls, and other regulatory agencies. You will report/Investigate any internal and external frauds and major operational lapses to the proper channels for immediate action. You will coach, train, and mentor branches to develop/enhance their technical skills and competence to effectively discharge their duties.

How you'll contribute

• Conducts technical interviews with new applicants applying for operations function in the Branch using the competency-based approach and other tools like a technical interview guide to determine if the candidate is fit for the position he or she is applying
• Coach, trains, mentors, and guides Branch personnel during Branch visits To enhance their technical skills competency risk appreciation of their different functions
• Conducts Branch personnel Both formal and informal pieces of training to develop/enhance their technical skills and competence to effectively discharge their duties.
• Suggest improvements/innovations on existing policies and procedures in collaboration with concerned Units to achieve a better customer experience for both internal and external customers
• Assess and evaluate proposed employee movements thru observation, cross-referencing of employees' previous output, interview to determine if he is capable of handling the function, and recommend interventions to address gaps needing improvement
• Acts as liaison officer with concerned units elevating suggestions and requests/issues raised by other Units/Branches to improve better operational processes and resolve issues raised
• Endorses Branch-initiated CCTV requests in e-source To resolve issues such as overages, shortages/ operational lapses and
• Conducts Branch Evaluation on Risk Management for Branches and/or Operations Evaluation on Risk Management for BBOG Support on all his/her assigned branches/BBOG units regardless of risk classification using the standard working template To review and assess compliance to regulatory rules and regulations of the assigned Branches/BBOG units
• Reviews various documents about account opening of Branches via cross-referencing of other documents, information thru government agencies, and or existing internal watchlist system of the Bank to ensure that the Bank is complying with Know Your Customer Policy and AMLA Rules and Regulations
• Conducts compliance review of exceptions noted in the BERM reports thru random checking to ensure that previous issues had been addressed.
• Reviews and validates supporting documents obtained by branches from clients to ensure that inward remittances are above board and within the acceptable parameters of AMLA Rules and Regulations
• Verifies and validates significant movements of transactions via reports such as Falcon report and reports from other Units like CCO to ensure that client transactions are commensurate with the declared source of wealth and nature of the business to comply with AMLA rules and regulations
• Acts as Auxiliary Officer of Compliance Group through Branch Evaluation on Risk Management (BERM), Internal Reports ensuring compliance of Branches to AMLA Rules and Regulations and Other External Regulators
• Mentor Branch personnel of newly opened branches thru the discussion of the Bank’s policies on internal control, procedures on account opening, and other related processes such as AMLA-related issues as embodied in the preparation checklist. To supplement learnings from training and increase their level of competency.
• Conducts thorough branch review and due diligence of Branch identified for rationalization/closure thru review of selected processes before rationalization/closure To ensure that branch processes are in order
• Conducts surprise visits and surprise visit compliance thru spot-checking of cash, other items such as check deposit-taking, handling of items held for safekeeping and collaterals, and other processes To ensure branch compliance with the Bank’s standard operations procedures
• Monitors watchlisted accounts and exceptions reports thru checking of general ledger accounts forwarded by the Financial Controllership Division, BBOG- Customer Data Verification, BBOG – Document Verification Unit, and other Bank Units/Departments To address the noted exceptions and issues wherein the cause is identified and rectified to avoid recurrence.

What we’re looking for

• With College / Bachelor's degree
• With at least 3 years of relevant experience
• With proven experience in Process Improvement
• Knowledge in Branch banking operations including risk appreciation on account opening, and cash management including ATM, and DPU services. Basic knowledge of AMLA Rules and Regulations.
• Efficient report-making/writing skills would be an advantage.
• Ability to multi-task and work with minimum supervision. Ability to communicate effectively with the Branch personnel as well as with other units of the organization. Attention to detail is important

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