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EVP of Operations - Healthcare (Executive Vice President)

TASQ Staffing SolutionsMetro Manila, Philippines

3 days ago

Job type

Quick Apply

Job description

Executive Vice-President for Operations / Country Leader for the Philippines and India

Qualifications :

Bachelor's / Post-grad in Management
Experience : 15 to 20 Years of relevant experience, ideally as an EVP / CM / VP.
Strong and hands-on experience in BPO Operations with experience in managing the whole operations of PH with at least 7000 FTEs
Extensive experience in managing healthcare operations within a call center / BPO environment (non-clinical, non-RCM)
Solid P&L acumen
PH Locations : QC, Ortigas & BGC
Open to local talent or Indian expats in PH; also considering India-based candidates willing to travel to the Philippines as needed.
Must have experience with healthcare-related verticals

Attributes & Attitude :

Good understanding of business cycles, budgeting & financial management

Customer Focus & Enabling people performance

Ability to understand financial statements and perform elementary financial analysis

Align individual goals to Organizational Goals

Ability to manage multiple complex projects simultaneously

Summary : The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; supports future clients / new processes.

Primary Accountabilities :

Develop strategic & tactical plans to identify, analyze, and efficiently respond to client needs, emerging trends, and best practices

Ability to manage a multicultural team

Build & execute growth plans for accounts to achieve revenue

Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients

Classify causes for non-achievement of SLAs, develop solutions, and execute them

Supervise the performance of processes every week / month and discuss the same with clients

Develop & leverage client relationships to maximize bottom-line results

Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction

Develop short- and long-term strategic business goals

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Executive Healthcare • Metro Manila, Philippines