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IT Service Desk Analyst L1 - Quezon City
J-K Network ServicesQuezon City, National Capital Region, PH30+ days ago
Job descriptionProvide L1 technical support for IT-related queries via phone, email, and chat. Troubleshoot hardware, software, and network issues for end-users Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow) Reset passwords, manage user access requests, and ensure security compliance Maintain a knowledge base and document troubleshooting steps Initial Interview Second Interview Final Interview Job Offer
JOB DETAILS :
Company Profile : A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.
Position : Service Desk
Company Industry : BPO Company
Location : Quezon City
Schedule : Shifting
Salary : Php 26,000
Work set up : Onsite
BENEFITS : 13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment
JOB REQUIREMENTS :
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 1 year and above experience in BPO / Technical Account
- Have 1 year and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
JOB RESPONSIBILITIES :
RECRUITMENT PROCESS : (Online Process)
For interested applicants, kindly send your resume on our email below :
Jk.headhunters@gmail.com
For inquiry you may contact us to 09176381957
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Service Desk Analyst • Quezon City, National Capital Region, PH