Customer Support | Healthcare Coordinator

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities :

o Manage and maintain a minimum active caseload of 40 patients using Salesforce.

o Prioritize and address case needs based on daily lists and Chatter / Notes instructions.

o Handle DME orders using Parachute or another DME order system.

o Arrange transportation assistance through Access a Ride.

o Coordinate pharmacy prescription refills.

o Identify and contact PCPs and specialists in the patient’s area.

Requirements

• At least 6 months experience handling any healthcare campaign
• Proficiency in Office 365 .
• Excellent organizational and time management skills.
• Good verbal and written English skills
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to accuracy and quality.
• Ability to adapt to evolving workflows and systems
• Willing to work onsite in Shaw, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

Our commitment to you