Medical Operations AdminMarketect • Philippines
Medical Operations Admin
Marketect • Philippines
30+ days ago
Job descriptionManage patient appointments, follow-up visits, and new patient onboarding. Coordinate scheduling directly in the EMR (CHARM) and ensure accurate availability. Support the practice owner by monitoring appointment flow and reducing scheduling gaps. Work within CHARM EMR to update patient information, document communication notes, and manage workflows. Enter lab results or clinical data into EMR. Submit prior authorization requests for treatments or medications. Manage refill requests and route them appropriately. Sort and process digital faxes , assigning them to the correct provider or work queue. Triage requests and needs from patients and escalate as appropriate to provider Place routine lab orders via Rupa and other partner lab portals. Follow lab workflows for standardized programs (e.g., all new patients in a specific program receiving the same lab panel). Track lab completion and support patients with questions about lab logistics. Manage practice email inbox daily and ensure timely, accurate responses. Organize and prioritize messages for the practice owner. Identify urgent patient care messages and escalate when necessary. Maintain internal spreadsheets, tracking sheets, and shared Google Drive files. Perform recurring operational tasks with accuracy (data entry, tracking updates, reminders). Support light tech tasks such as updating templates, forms, or practice documents inside CHARM or Google Workspace. Creating or updating internal SOPs for administrative processes. Supporting process improvement projects as the practice grows. Light community or social media inbox management during open bandwidth. Assisting with onboarding workflows, document organization, or simple marketing support (following existing instruction sets). Minimum 2+ years in customer service, medical office admin, healthcare coordination, or related clinical administrative role. 2+ years in Medical background is required (experience in functional medicine or women’s health is a plus). Experience with EMRs — CHARM experience ideal but not required. Experience with lab portals such as RUPA or similar systems is a strong advantage. Strong written and verbal English communication (voice recording required as part of the application). Excellent attention to detail and accuracy in data entry. Ability to provide calm, compassionate patient communication. Tech-comfortable : Google Workspace, VOIP systems, email management, spreadsheets, EMR Able to work full-time hours even during low-call periods. Computer : at least i5 or equivalent with 8GB RAM. Internet Speed : At least 50 MBPS download speed.
JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :
Patient Communication & Phone Support
- Serve as the first point of contact for patient calls, messages, and inquiries.
- Answer incoming calls Monday–Friday, 9 AM–5 PM EST (via VOIP system once implemented).
- Handle call triage, take messages, coordinate callbacks, and escalate urgent concerns appropriately.
- Provide friendly, patient-centered customer support at all times.
Scheduling & Calendar Coordination
EMR & Clinical Administrative Support
Lab Ordering & Coordination
Inbox & Communication Management
Administrative Operations
EXPERIENCE AND SKILLS REQUIRED :
TECH REQUIREMENTS :
Job Type : Full-time
Schedule : 9AM - 5PM EST M-F
Salary Range : P40,000-60,000 full-time monthly, depending on experience.
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Medical Operations Admin • Philippines
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