Japanese Quality Assurance Specialist (House Allowance, Visa Process)

BENEFITS : Meal and Housing Allowance - P 21,000 NET (for expats)
Bonus system based on performance
Health Insurance
Visa Processing JOB DETAILS : Company Profile:

This Company is an IT consulting company providing support to the Online Gaming industry worldwide.

Position: Japanese Quality Assurance Specialist
Industry: Online Gaming Company
Salary: Php100,000 (Negotiable)
Location: Makati City
Work Schedule: Dayshift
Work Set-up: Onsite

Requirements:
Native Japanese or someone with Native level of proficiency
Good English communication skills
Open for undergraduate
Has experience as Quality Assurance or relevant experience as Customer Service Supervisor or Team Lead in a BPO set up

Responsibilities:
Monitor and participates in the customer and agent sessions to identify the customer needs
Prepare design chat and email formats to help agents
Gather data by performing calls, chat and email and provide feedback to Management
Assessing the quality of the performance of the agents who deals with customers
Prepare weekly and monthly internal and external quality reports for the management's review
Provide trainings to newly hired agents

Recruitment Process:
Resume Screening
Initial HR interview
Final Interview
Job Offer