Senior Operations Manager

Senior Operations Manager – Acquire Intelligence

Acquire Intelligence is an award‑winning global outsourcer providing contact center and back‑office services to leading clients worldwide. Join a workplace where innovation and teamwork combine to support the most exciting missions in the world.

Job Summary

We are seeking an experienced Senior Operations Manager to oversee and optimize our BPO operations, driving operational excellence, improving efficiency, and ensuring client satisfaction.

Job Responsibilities

• Develop and implement strategic and tactical plans to improve operational performance and productivity
• Oversee day‑to‑day operations, ensuring adherence to company policies, procedures, and quality standards
• Analyze operational data and metrics to identify areas for improvement and implement corrective actions
• Collaborate with clients to understand their needs and develop tailored solutions
• Manage budgets, forecasts, and resource allocation for operational activities
• Implement and maintain quality assurance programs to ensure consistent service delivery
• Foster a culture of continuous improvement and innovation within the organization
• Develop and maintain strong relationships with key stakeholders, including clients, vendors, and partners
• Ensure compliance with relevant industry regulations and standards

Qualifications

Additional Details

Join the A‑Team and experience the A‑Life!

#J-18808-Ljbffr