Network Engineer

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here:

🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Job Summary

As a Network Engineer you’ll be responsible for delivering both projects and operational support to the organization's global network of sites. You will coordinate with organization's support staff, third parties, and carriers on Level-1 and above portions of the network, from end-users utilizing VPN connections, our Regional Sales Offices, Distribution Centers, and Headquarters Staff to cloud service providers. This is a hands-on role.

Job Description

DUTIES AND RESPONSIBILITIES

• Work as part of the Network Engineering team to deliver operational support and tactical projects in a reliable and predicable manner.

• Ensure ongoing monitoring and backup of network devices utilizing SolarWinds Orion.

• Coordinate circuit installations, upgrades, handoffs, terminations, and troubleshooting with carriers and LECs.

• Produce network diagrams illustrating the current and future state of the BDA network.

• Coordinate the installation and troubleshooting of networking hardware and configuration in support of site moves and Level 1 activities through third parties.

• Ensure adherence to ITIL processes such as Change Management, Incident Management, and Problem Management.

• Implement configuration changes supporting network operations including port assignments, firewall rule application, creation of DMZs, SSID configuration, circuit activations, switch replacements, and other routine activities.

• Oversee the work of third parties who perform work on behalf of the Infrastructure Team to achieve our mission.

JOB SKILLS & TRAITS

• Must possess excellent communication & problem solving skills.

• Ability to assess and prioritize requests, delegate and monitor, assuring successful and timely resolution.

• Must be able to understand and quickly diagnose problems associated with personal communications, peripheral equipment, networking, and desktop applications.

• Strong knowledge of user account management and privileges within a Microsoft Windows Domain.

• Strong knowledge and understanding of DNS, DHCP and TCP/IP.

• Excellent interpersonal skills, namely customer service, and a can-do positive attitude.

• Excellent, self-driven, detail orientation in a multi-tasking environment. Must be able to spend extended periods of time on the phone, handle multiple call and problems simultaneously, and follow-through to issue resolution.

QUALIFICATIONS

• Bachelor’s Degree or High school diploma/equivalent or 5+ of relevant experience

• ITIL v3 Foundations or later certification is preferred

• Other certifications, such as CCNP, JNCIS, or equivalent are preferred

• 3+ years of relevant experience in Network Operations or Network Engineering function

• Experience in operating and managing Network Monitoring tools, such as SolarWinds Orion

• Experience with Layer 2 & 3 (OSPF, BGP) networks utilizing Juniper or Cisco network switches and routers

• Background in coordinating with carriers for circuit installations, handoffs, upgrades, and outage remediation

• Experience in Wireless Networking (802.11), Network Access Control (802.x), AAA, Firewalls, and/or SD-WAN.

• Hands-on experience with technical network troubleshooting. More knowledge of Layer 2 and Layer 3 network management and protocols, Firewalls, Routers and Switches.