Job Description
This is a remote position.
Key Responsibilities :
Client Management (Virtual) :
- Conduct remote client intake assessments via phone or video and develop
personalized care plans in collaboration with families and care staff.
Monitor client satisfaction, address evolving care needs, and adjust service plansaccordingly.
Maintain regular virtual check-ins with clients and families to ensure services aremeeting expectations.
Scheduling and Staffing :
Use platforms such as HHAeXchange to schedule and coordinate caregiver visits.Respond to schedule changes, call-outs, and emergencies promptly, ensuring visitcoverage.
Collaborate with the HR department to assign qualified caregivers based onlocation, availability, and client needs.
Compliance and Documentation :
Maintain electronic records and documentation in line with HIPAA and Chapter 611requirements.
Utilize Electronic Visit Verification (EVV) tools to track service delivery.Ensure all documentation, service plans, and updates are current, accurate, andsecurely stored.
Communication and Collaboration :
Serve as the remote point of contact for clients, families, caregivers, and internalstaff.
Escalate concerns or compliance issues to the appropriate internal departments,including the Compliance Officer.
Attend and contribute to internal team meetings via Google Meet, Google Chat, orother platforms.
Quality Assurance :
Review and evaluate the quality and effectiveness of remote and in,home careservices.
Follow up on client feedback, resolve complaints efficiently, and document alloutcomes.
Participate in service audits and performance reviews to maintain agencystandards.
Qualifications :
Bachelor’s degree in healthcare, social work, human services, or related fieldpreferred.
Minimum of 2 years of experience in care coordination, home care, or healthcare-related roles.
Experience using scheduling and client management systems such asHHAeXchange, Basecamp, or Promise Portal.
Strong knowledge of state and federal home care regulations, including Chapter611.
Exceptional verbal and written communication skills.Ability to manage multiple cases and priorities independently in a remote setting.High-speed internet and a secure, quiet work environment.Core Competencies :
Compassion : Engage clients and families with empathy and professionalism.Integrity : Maintain confidentiality and act with ethical responsibility.Excellence : Demonstrate a commitment to quality care and operational accuracy.Collaboration : Foster remote teamwork with caregivers, clients, and internaldepartments.
Working Conditions :
Remote position with regular hours : Monday to Friday, 9 : 00 AM – 5 : 00 PM.On-call availability required for urgent client needs, as scheduled.Requirements
Strong organizational and coordination skills with attention to detail Excellent communication abilities and professional phone manner Experience in service coordination, healthcare operations, or similar client-facing role preferred Ability to manage multiple clients and priorities simultaneously Comfortable working with older adults and understanding their unique needs Bonus if you have experience in home care, healthcare coordination, or senior services It helps if you’re familiar with scheduling software and basic CRM systems Why Join This Team? Make a direct impact on the lives of older adults maintaining their independence Join a growing company with opportunities for professional development Work remotely with a supportive, mission-driven team Collaborate closely with a small team where your contributions are valued Gain experience in the expanding home care industry Flexible, understanding work environment
