Workforce RTA - Alabang (Onsite)
TASQ Staffing SolutionsMuntinlupa, Philippines30+ days ago
Job descriptionCandidate must possess at least a bachelor's / college degree. 1 year minimum experience in Workforce Management Excellent skills in scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized Flexible and willing to work in shift schedules
About the job : WFM RTA (Alabang) | Onsite
Responsibilities :
- Regularly performs volume and performance analysis and proactively communicate possible impacts to business
- Supports management with all necessary reports and planning models to facilitate the process of decision-making.
- Monitors actual activities and compares them to plan and make recommendations for immediate changes
- Staff the appropriate number of agents at the proper time based on recent / historical capacity drivers
- Ensures that pre-planned activities are being scheduled in advance and communicated effectively
- Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements / voluntary time off to ensure efficient and effective staffing
Requirements :
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Workforce • Muntinlupa, Philippines
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