Technical Support Advisor (Consumer Electronics Account)
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 340+ industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks :
- Provide post-sales customer service and / or troubleshooting support through email / phone / chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
- Recognize and adjust support approach to accommodate all levels of customer’s experience.
- Communicate positively with team members, customers, and other partners.
Who are we looking for?
- High school graduate.
- At least 1 year BPO experience in a voice account, of which 6 months is in a technical support or hybrid customer service-technical account.
- Excellent verbal and written communication skills.
- Good understanding of consumer electronics products.
- Solid technical and diagnostic skills with tested problem-solving skills.
- Amenable to work rotating shifts (morning, mid, & night shifts).
- Can work in Ortigas Center, Pasig City or amenable to a temporary work-from-home setup.
How to Apply?
Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home : https : / / tdcx.
zoom.us / j / 81716145712
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