Executive Assistant to CEO

Job Objective :

This role requires exceptional organizational skills, operational awareness, and the ability to manage fast-paced, complex workflows. The EA acts as a strategic partner to the COO—handling communication, coordination, executive scheduling, reporting, and cross-departmental alignment.

Duties and Responsibilities

• Executive Support & Administration
• Manage the COO’s calendar, travel, and daily agenda across multiple time zones.
• Screen, prioritize, and respond to emails, calls, and internal communications.
• Prepare meeting briefs, presentations, and operational summaries.
• Support daily executive decision-making by ensuring timely access to information.
• Operations Coordination (Multi-Unit Restaurant Environment)
• Track branch performance reports (sales, labour, food cost, compliance, guest satisfaction).
• Coordinate follow-ups with Group Heads, SRM, and Store Managers.
• Assist in compiling KPI dashboards and reviewing materials for weekly / quarterly operations meetings.
• Maintain oversight of project timelines (openings, remodels, audits, marketing rollouts).

Cross-Department Support

• Serve as liaison between the COO and departments : Operations, HR, Training, Marketing, Supply Chain, and Finance.
• Ensure teams receive clear direction and deadlines from the COO.
• Draft memos, SOP summaries, and internal announcements.

Project & Process Management

• Manage special initiatives such as system rollouts, menu updates, or operational audit programs.
• Track action items from executive meetings and ensure accountability across teams.
• Support the development of process improvements for efficiency and consistency across 100+ branches.

Communication & Stakeholder Management

• Represent the COO in internal and external communications when needed.
• Maintain strong relationships with regional leadership and key vendors.
• Assist in preparing communication for franchisees (if applicable).

Confidentiality & Executive Judgment

• Handle sensitive operational, financial, and personnel information with absolute discretion.
• Provide strategic insight when appropriate; anticipate COO needs and challenges

Key Competencies / Technical Skills and Knowledge

• Proactive, solution-oriented, and able to anticipate needs.
• Highly organized with strong attention to detail.
• Professional, mature, and able to function with minimal supervision.
• Fast learner with operational intuition.

Qualifications :

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, Communications, or related fields.
• Master’s degree or additional certifications (e.g., Project Management, Operations, Executive Assistant Certification) is an advantage but not required.
• 3–5 years of experience as an Executive Assistant, Administrative Manager, or Operations Coordinator.
• Experience supporting C-level executives (COO, CEO, or Operations Director) is strongly preferred.
• Experience in multi-branch retail, restaurant, food service, or hospitality operations is a significant advantage.
• Proven history of handling high-volume, fast-paced, multi-stakeholder operations.

Working Conditions :

• Willing to be assigned to other areas, do field work, and travel to provincial branches as needed