Mandarin Service Desk (Blended U.S Account)
J-K NETWORK SERVICESPasay City, National Capital Region, PH2 days ago
Job descriptionOpen to Filipinos and Filipino-Chinese who can speak, read, and write / type in Mandarin and English. Open to under Having experience in a Technical Help Desk is a big advantage. Having experience in Customer Services. Knowledgeable in supporting the following hardware and software : PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365). Mandarin Service Desk is responsible for providing phone support to troubleshoot hardware, software, and network issues. Applies understanding and knowledge of information systems products and services to assist users. Investigate and resolve user questions and technical issues. Coordinates referrals to appropriate technical, professional, or service personnel. Prioritize and escalate issues following company procedures. Paper Screening HR Interview Language Assessment Final Interview Job Offer
Company Profile : A global BPO firm providing technology-driven and business-oriented solutions to its clients.
Position : Mandarin Service Desk (Blended U.S Account)
Company Industry : Multinational Consulting Company
Work Location : Pasay City
Work Schedule : Shifting Schedule
Salary : Php 90,000-Php 95,000
Work Set Up : On-site during probationary, Hybrid upon regularization
BENEFITS :
- 13th Month Pay
- Sick leave & Vacation Leave
- HMO
- Government Mandated Benefits
- Laptop provided
REQUIREMENTS OF THE JOB :
RESPONSIBILITIES OF THE JOB APPLICATION :
RECRUITMENT PROCESS :
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Service Desk • Pasay City, National Capital Region, PH