WFH Anime & Manga Art Coach

Artillery Philippines is a fast-growing startup art brand looking for a full-time WFH Anime & Manga Art Coach (aka Student Success Coach) under our global Learn to Draw Manga brand.

We are seeking a dedicated and organized Online Course Coordinator to ensure that our students in our Online Oneshot Manga Drawing Program achieve results as quickly as possible through exceptional community support, mentorship, and course materials.

You will play a crucial role in managing, maintaining, and enhancing the operations and services of our courses. This position involves close coordination with professional mangaka mentors, students, your team, and other departments.

Tasks and Responsibilities :

Student Support and Success

Facilitate Zoom sessions with PRO Mangaka mentors and host drawing and manga workshops via Zoom

Proactively engage with students via our Facebook Group, Messenger GCs or direct DMs and emails to build strong relationships, understand their needs, and address any concerns or issues they may have.

Conduct regular assessments and analysis of student satisfaction levels, utilizing feedback to enhance the quality of our courses and overall student experience.

Conduct one-on-one coaching calls with students every month

Interview students for feedback on their course experience

Assist in adjusting course curriculum and / or material to improve quality of instruction based on student progress and feedback

Suggest and execute points of improvement for better operational efficiency and student experience

Community Management

Check-in on our student Facebook groups and answer any and all questions and comment on student works within 24-48 business hours.

Maintain engagements on our FB groups and other online communities by commenting on student work submissions, posting announcements, etc.

Entertain any student inquiries or concerns via chat or email

Track student attendance and reach out to students who miss multiple sessions

Onboard new students within 24 business hours.

Operations

Collaborate with internal teams to ensure timely resolution of student inquiries and problems.

Monitor ongoing processes and identify potential problems or areas for improvement. Take prompt action to address issues and implement effective solutions.

Collaborate with cross-functional teams, such as sales & marketing to contribute to the growth and success of our manga program.

Assist marketing in online workshops on YouTube 1 - 2x a month

Who’s your manager?

Student Success Team Lead

Who’s on your team?

2 Full-Time Student Success Coaches

Intern / Part-timers (depending on how much support is needed)

Requirements :

Stable internet connection

Advanced anime / manga drawing skills

Own desktop / laptop with Clip Studio Paint or other manga creation software

At least 1 year work experience

An extrovert who feels energized talking to people

Excellent verbal and written English

Excellent communication skills

Can work under pressure and consistently meet deadlines

Organized and able to multitask

Responsible and highly organized

Can think on their feet and is a natural problem solver

Loves challenges and learning new things

Work hours :

2 days off on Weekdays

Willing to work on Saturdays and Sundays

Willing to start at 7am (Main clients are from the US)

Nice to have :

Experience in the animation industry or has experience creating their own manga / comics / webtoon

This is NOT for you if :

You are a student

You are looking for a part-time job

You want a slow-paced, comfortable, repetitive job

You have a hard time multitasking

You easily get discouraged when things don't go as planned

You will have a 3 - 5 month paid training / trial period.

Compensation after Trial Period :

OTE (On-Target-Earnings) : P525,000 - P600,000 annual salary

₱25,000 - ₱30,000 monthly base salary (determined by performance & skill)

Basic Benefits such as SSS, PAG-IBIG and Philhealth Allowance (awarded after initial trial period)

Incentive bonuses for joining manga contests (P30,000 - P40,000)

13th month bonus

End of the year bonus

Mid-year bonus

Performance incentives for student renewals and student results (P200,000+ per year)

Extra Perks :

FREE Semi-private Zoom Manga Lessons with PRO Mangakas 2x a month

MVP Awards w / Cash Bonuses